Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Users unable to open jira Tickets in jira IE8 and IE10?(version jira: 6.0.1)

Suresh
Contributor
February 24, 2014

users must use IE in the organization,

They are unable to open the assinged tickets it showing some errors

Please help us to rectify!!

Thanks

Best Regards

Surehs

2 answers

0 votes
David G
Contributor
February 24, 2014

Without seeing the error, it most likely is Compatibility Mode. Having Compatibility Mode ON will completely distort the JIRA view, in 6.0 or later, and turn everything into vertical lists and make it unreadable.

The option, "Display intranet sites in Compatibility View" is enabled by default in IE. To disable it, simply open IE, click the Settings cog wheel icon on the right side, and choose Compatibility View Settings. Uncheck the checkbox, hit OK, close your browser and relaunch.

If that resolves your issue, you can set a network rule to disable this on all of your company machines, and then specifically add site domains to the list as needed.

Suresh
Contributor
February 25, 2014

error is: yes it is displaying vertical list.Is there any other way to reslove this?

David G
Contributor
February 25, 2014

No other work around for it, Compatibility Mode is the culprit and needs to be disabled for your JIRA domain.

0 votes
Luther Hargrove
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 24, 2014

What is the error?

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, atlassian government cloud, fedramp, webinar, register for webinar, atlassian cloud webinar, fedramp moderate offering, work faster with cloud

Unlocking the future with Atlassian Government Cloud ☁️

Atlassian Government Cloud has achieved FedRAMP Authorization at the Moderate level! Join our webinar to learn how you can accelerate mission success and move work forward faster in cloud, all while ensuring your critical data is secure.

Register Now
AUG Leaders

Atlassian Community Events