Using @mention in a reply email

[James Porter]

I am trying to give my users the ability to mention another user in a reply email (used to update the comments on an issue).  So user A will @mention user B in the comments, which drives an email to user B.  

If user B is out the office and wants to reply by email and mention user A then I think they have to format the message as [~user B], but I am wondering if it is possible to do something like @User B in the email body?

This is more friendly to my end-users that are not going to remember a square bracket tilde option.

Thanks for any advice/suggestions

[teilor_soares · Accepted solution]

There was a feature request regarding this in https://jira.atlassian.com/browse/JRA-31111 but it was closed as won't fix, so you might want to create a new one or keep using the [~user] workaround 

Another possible solution would be use some third-party plugins to apply regex and edit the incoming mail messages, like JEMH.

Cheers!
Teilor

[James Porter]

thanks for the feedback Teilor.