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What permission allows Service Desk users to change the status of tickets?

Deleted user March 10, 2017

What permission allows Service Desk users to change the status of tickets?

 

Gerry

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Gerry Tan
Gerry Tan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2017

You need to configure this in workflow setting. Please have a look at the "Add transitions" section of this doc: https://confluence.atlassian.com/servicedeskserver033/configuring-the-customer-portal-861255225.html#Configuringthecustomerportal-addTransitionsAddtransitions

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Deleted user March 10, 2017

Transition.jpgMember of.jpgThanks Niclas. I have given this agent permission to transition but this option is not available. See attached for no transitions available & who has transition permission. This agent is both a Service Desk user & part of the group Ulysses.

Regards,

 

Gerry

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Niclas Sandstroem
Niclas Sandstroem
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March 10, 2017

Try to use the comment function when adding questions. smile It looks like this user is not part of the configured licensed group for JSD. Search for the user in user management and you should be able to see if this is the case.

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Niclas Sandstroem
Niclas Sandstroem
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March 10, 2017

Hey its the following permission.

Transition Issues

Ability to transition issues.

Br, Niclas

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