Why in a issue don't appears de button os transitions

[Isabel Fonseca]

Hello,

In jira data center 9.12, it shows the issue but div class="issue-header-content" is missing div id="opsbar-opsbar-transitions". What could it be?

• In production environment dont' appears:

• In test environment appears the buttom of transitions "To Be Done"

I analysed the workflow of the issue type and searched for a script runner, but I didn't find one. I dont' know the reason why that happens. Could you please suggest more possible causes?

• Production Vs Test environment

Many thanks,

Isabel Fonseca

[Tuncay Senturk · Accepted solution]

Hi @Isabel Fonseca 

The first thing that comes to mind is to check whether the user has permission for transition issues in that project. You can use Permission Helper to see if it's a permission problem.

The attached image indicates that there is no condition in that transition, so I don't believe it is related to any condition that would be preventing the transition buttons from appearing.

Could there be a workflow property that makes them not appear? 

Have you checked Script Runner Behaviours, which may be another reason why you cannot see them?

[Dick · Accepted solution]

It could also be a difference in the international languages setup and a present/absent i18t property definition in the workflow transition.

Kind regards,

Dick

[Isabel Fonseca]

Hello,

First of all, thanks for the suggestions @Tuncay Senturk and @Dick .

We have already resolved the situation, this was the cause:

Best regards,

Isabel Fonseca

[Tuncay Senturk]

Hi @Isabel Fonseca 

I am glad you were able to resolve the problem.

[Dick]

Thank you @Isabel Fonseca for reporting the answer to your problem. This way, it can help others with a similar problem too.

Kind regards,

Dick