Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Workflow and Notifiers

Michael Swansegar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 16, 2011

When a new ticket comes in...is there an option or plugin to :

1. Alert (email and/or SMS) new ticket creted

2. Workflow -- when ticket untouched for x amount of time...escalate and/or alert

3. When status or issue types changes...to follow another workflow based on which status/issue type change occured

1 answer

0 votes
KhongMingA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 22, 2012

Hi Mswansegar.

1. Alert (email and/or SMS) new ticket creted

This can be achieved by creating a notifications schemes. For more info, you can refer to this documentation :-Create a Notification Schemes

2. Workflow -- when ticket untouched for x amount of time...escalate and/or alert

This can be done by writing a Jelly Script which invokes the filter. There is a short video on Simple SLA with Filters. For more information, you can refer to this documentation:- Escalation and SLA

3. When status or issue types changes...to follow another workflow based on which status/issue type change occured

Can you briefly explain about this matter?

THanks.

Warmest Regards,
KM

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events