You dont have permission to create issue

[Neeta Dubey]

One of our client user is unable to create ticket although permission helper shows that he is active user and have permission to create issue. Attached are the screen shot. Please assist.

[Nic Brough -Adaptavist-]

What is the actual error you get?  Can they start creating the issue, or does it just not offer them the project they're trying to create it in?

[Neeta Dubey]

Hi Nic, You don't have the correct permissions - user (15004893 ) not found. Although when I check in permission helper it does show that this user have creat issue. I've also explicitly given create issue permission to this user. Any help would be appreciated.

[Nic Brough -Adaptavist-]

Ok. But when do they get the error?

[Neeta Dubey]

When they login. Enter ticket details like summary, description etc and hit the create button at the bottom.

[Nic Brough -Adaptavist-]

So not when they log in, but when they try to create an issue. Do you have any validators or post-functions on the "create" transition?

[Neeta Dubey]

I dont have explicit validator which will prevent them from creating ticket. Rest all user are to create issue.

[Nic Brough -Adaptavist-]

Not quite what I asked. Do you have ANY validators? Or post-functions?

[Neeta Dubey]

Yes i've create issue permission validator.

[Nic Brough -Adaptavist-]

And what does it say exactly? And are there others? And what post-functions to you have?

[vickey palzor lepcha]

may be project specific problems ?

[Neeta Dubey]

I'm attaching validator and post function screen shot. just to rephrase the issue. Only two client user are unable to create ticket. rest client user can create it fine.

[Nic Brough -Adaptavist-]

Ok, good, not the validators then. You need to run four tests now: 1. With both added post-functions in place (We already know this fails, but I wanted to mention it for completeness) 2. With the "assign" post-function, but not the "set security level" 3. With the "set security level" post-function, but not the "assign" 4. With both "assign" post-function and "set security level" removed.