jira add users automatically to project role

[Pareshkumar Gandhi]

jira add users automatically to project role

[Nic Brough -Adaptavist-]

Yes.

If you need more information than that, then you REALLY need to explain what you're actually asking and not just make half-sentence statements that tell us nothing.

[Pareshkumar Gandhi]

we have project role - Service desk customers and no one has added any users for that project role however i can see big list of users in it

We have enable service desk for that project.

Is there any way that Jira automatically adds users to the project role for the service desk enabled project?

[Nic Brough -Adaptavist-]

I'm sorry, that's still not clear to me.

If you're seeing a big list of users in a role, then someone put them there. It may have been by the defaults when you created the project, but that would mean someone put those users in the defaults.

Automatically add users how? What circumstances?

[IT Solutions Team]

I've noticed the same thing in JIRA Service Desk. It appears to be when we manually create a ticket for someone in the service desk project (JIRA interface) they are added to that role.

[Nic Brough -Adaptavist-]

That would make sense - you need the users there to be able to use them as a reporter.

[Pareshkumar Gandhi]

when you say manually - it is from service desk portal or jira?

For someone - does it meant to change the reporter and that changed reporter will get added to that role?

[IT Solutions Team]

I meant creating a ticket in the JIRA interface.