need to have same name issue type among different projects?

[llagos]

Hi.

I have 2 projects, and on both of them we have "requests". But Jira dev says it cannot be; all issue types must have different names, even for different projects...

Is this so? and if yes, why? this doesn't sound logical... I mean, "issues" don't exist alone.. they exist under some project "environment", so if I have 2 different projects, why cannot have same issue type names on each of them?

Jira version is 7.12.3.

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

It's perfectly possible to do this, it's something Jira has done since version 2.

As an admin, go to Admin -> Issues -> Issue Type Schemes.  These schemes tell Jira what issue types to use in a project, drawing on the global list of issue types.

For you, it sounds like you need two schemes - NOC with Incidents and Requests and Facilities with only Requests in it.  Once you've set those up, go to each project and change the issue type scheme to the appropriate ones.

[kavi shree · Accepted solution]

Hi @llagos

The issue types are created globally and they are unique.

But we can have same issue types for multiple projects 

eg: For both project1 and project2 can have same issue type.

Just add the issue type to your issue type scheme.

Cheers

[Vinu · Accepted solution]

Hi @llagos

You can definitely reuse issue types between multiple projects and that is why we have issue type schemes

Unsure on why it is not allowing you to do. Can you explain what you are trying to do?

[Orkun Gedik · Accepted solution]

Hi @llagos,

You can use same issue types in different projects. You just need to use different schemes in both projects.

[llagos]

By the way... we don't have admin user (yet) but we do have an apiuser with privilieges to see everything.. I was looking the REST API for Jira 7.13.2, our version, but can't find a call to list all issue type schemes... only notif, permissions, and priorities schemes seem to be available...

is there such a REST request?

[llagos]

thanks a bunch for your help!

Understood. Let me explain now the scenario... we're using a 3rd party to implement Jira here.

We have one project for a NOC SD, and another project for a facilities SD.

NOC-SD has Incidents and Requests

Facilities-SD has only Requests

However, I noticed there are 3 issueTypes. Incidents, Requests (for NOC-SD) and a third one "Maintenance Requests" only for Facilities-SD.

Now, there are 3 different workflows, one per issueType, and this is correct. The workflow for NOC-SD Requests is different than the workflow for Facilities-SD...

So, having this scenario, 2 projects, 3 workflows, could it be possible to still re-use the Request issue type?

Thanks again!