we are using JIRA for change management and we want to use it for incident management to extend it for Incident what is the process?

[Chris Dunne]

You would need to create new workflows and issue types. But Atlassian already provide some of this in the marketplace.

Check out https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview

Regards

Chris

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