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Reopen counter is not working properly

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April 12, 2012

Hi All,

Re-open counter in our workflow is not working properly as we have resolution clear option enabled in some of the transitions.

Please suggest how I can make repoen counter work properly ?? Also, I feel reopen counter will make count when resolution changes second time .. I guess ... !! Please suggest me how I can customize the calculation number to three or more (Please reply me, If you are not getting this query)

Thanks,

Sanu P Soman

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May 30, 2012

Issue resolved locally.

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