SLA reporting

[nidhi sharma]

HI Team,

Can we export issues on monthly basis in excel sheet on the basis of SLA defined,met,breached for that project.

I wish to export issues in form of excel or any other format on the basis of their SLA on monthly basis.

Thanks,

Nidhi

[Paula Silveira]

Hi Nidhi,

You can try running the following JQL:

project = <your_project_name> and created  <= -30d and "Time to Resolution" <= remaining("0m") and "Time to Resolution" > remaining("-60m")

This should return the issues created on the last 30 days which the SLA is breached. Once you see the result of the JQL you can export the rows to an Excel file.

Hope it works for you.
Thanks and regards,
Paula Silveira