Scriptrunner field validation exception - user not found in system

[Scott Harman]

Hi guys - I've got a weird issue that has occurred with users whose accounts have been previously deleted, then have rejoined the company (where we used to delete accounts, rather than deactivate them back in JIra 4 days)

A particular user on the helpdesk keeps having this error thrown whenever scriptrunner listener triggers on an event:

2017-05-23 03:34:29,677 http-bio-443-exec-1858 ERROR helpdesk.user@s-a-m.com 214x541268x2 1vjatkb 10.54.66.123 /rest/api/2/issue/INC-42126/comment [c.o.scriptrunner.runner.AbstractScriptListener] *************************************************************************************
2017-05-23 03:34:29,677 http-bio-443-exec-1858 ERROR helpdesk.user@s-a-m.com 214x541268x2 1vjatkb 10.54.66.123 /rest/api/2/issue/INC-42126/comment [c.o.scriptrunner.runner.AbstractScriptListener] Script function failed on event: com.atlassian.jira.event.issue.IssueEvent, file: <inline script>
com.atlassian.jira.exception.DataAccessException: com.atlassian.jira.issue.customfields.impl.FieldValidationException: User 'helpdesk user' was not found in the system.
	at com.atlassian.jira.issue.fields.CustomFieldImpl.updateIssue(CustomFieldImpl.java:1078)
	at com.atlassian.jira.bc.issue.DefaultIssueService.updateIssueFromFieldsWithoutScreenCheck(DefaultIssueService.java:702)
	at com.atlassian.jira.bc.issue.DefaultIssueService.updateIssueFromFields(DefaultIssueService.java:661)
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndUpdateIssueFromFields(DefaultIssueService.java:557)
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateUpdate(DefaultIssueService.java:229)
	at com.atlassian.jira.bc.issue.IssueService$validateUpdate.call(Unknown Source)
	at Script12.run(Script12.groovy:282)
Caused by: com.atlassian.jira.issue.customfields.impl.FieldValidationException: User 'helpdesk user' was not found in the system.
	at com.atlassian.jira.issue.customfields.converters.UserConverterImpl.getUser(UserConverterImpl.java:50)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:30)
	at com.sun.proxy.$Proxy389.getUser(Unknown Source)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:161)
	at com.sun.proxy.$Proxy389.getUser(Unknown Source)
	at com.atlassian.jira.issue.customfields.impl.CalculatedCFType.getValueFromCustomFieldParams(CalculatedCFType.java:65)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.updateIssue(CustomFieldImpl.java:1074)
	... 6 more

The username is actually his email address.  Any ideas?

[Thanos Batagiannis [Adaptavist]]

Hi Scott, 

Do you use a custom listener or one of the Script Runner built in ?