Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Service Desk Notifications Not Working

Siecje May 10, 2016

In JIRA I am a member of service-desk-agents but I don't receive an email when a new Service Desk Issue is created.

 

The notification helper says I should receive a notification.

Also related is that if I trigger an email for a customer I won't receive an email (based on my settings). The email says it is from me but it is actually from JIRA's automailer. When the customer replies to that email (not in JIRA) I won't receive the email and there will be no comment on the issue.

1 answer

1 accepted

1 vote
Answer accepted
Jeff Tillett
Community Champion
May 13, 2016

Notification helper assumed JIRA Core notification scheme, which is super-ceded by JSD's scheme if a Request Type is present on the issue. If you want those members to be immediately notified of all new issues created, you could achieve this through a workflow post function - but it might be easier to create a filter subscription on your "new tickets" queue that emails every 15 minutes. 

 

The second note sounds like you may need to ensure your email options are all turned on and configured from within service desk. 

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events