Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Set Issue Security Type

Christopher Rios February 8, 2019

Hello Everyone,

I am trying to set an Issue's security level in my service desk project. I have:

- Created an issue security scheme

- Added security levels to the issue security scheme

- Given myself permission to set issue security in the permission schemes

When I try to create an issue I do not get the option to set the Issue Security Level. When I try to raise a request I also do not see the option.

I've tried to add a post function in my workflow to set the security level but the "Set issue security level based on a user's project role" option is not there.

What am I missing?

Much appreciated.

1 answer

1 vote
Grigory Salnikov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 8, 2019

Hi @Christopher Rios!

To tell you the truth, I'm not so familiar with JSD. But if it works similarly as in JS I'd recommend the following:

  • Check that your user is granted issue security level in question (individually, as a member of the group, or by her role)
  • Make sure that the issue security scheme is connected with the (project?)
Christopher Rios February 8, 2019

Hi Grigory,

Thank you for your feedback. I've granted my user the issue security level and has the issue security scheme connected to my project but I still don't get the option to set security for any issues.

Like Grigory Salnikov likes this
Grigory Salnikov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 9, 2019 edited

Ok, let's do what is recommended here:

Configuring issue-level security

If the Security Level field is not displayed on the issue's screen after configuring the Issue-Level Security, use the Where is My Field? tool to see why it is not being displayed.

I think it may help us to find the reason the field is missing.

Suggest an answer

Log in or Sign up to answer