Sharing Request with external person

[Emil Khairov]

Hello,

I'd like to ask whether it is possible to share a request with a person that is not:

• from the Reporter organization
• Jira Customer
• Jira Service Management agent

For instance, 

Our client (A) creates a request via the portal and wants to get it shared with their party (B).

A - is our Jira customer with the organization. 

B - is not our customer, and is not related to us in any way.

Thank you.

[Max Foerster - K15t · Accepted solution]

Hi Emil,

Your service agent can add anyone as a request participant to the request. The person (B) will get an email and will become a customer of your service portal. They might not be before, but after the invite, they will be created, afaik.

Best, Max

[Emil Khairov]

Thank you for the response!

Can the customer (reporter) do so as well? For example, by using the + Share button that is in the Shared with section of the portal view of a request or they will only be limited to members of their organization? 

[Max Foerster - K15t]

Hey Emil,

You can enable your customers to share requests and have a few settings available (only within their organization, within the project, etc.) in the service project configuration. I suggest reading through this article and the linked documentation about customer permissions and customer access settings:

• Jira Service Management issue sharing

You should have a solid understanding after reading the three pages. 😄

Best, Max