Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Show different issue status to customer

Karrie Dash
Contributor
March 20, 2017

When issues are in progress, I want the customer & internal users to see different statuses.

Example:
Customer will see "In Progress" while the Internal User will see "In Review, In Development, QA Testing"

Then both customer & internal user will see "In Client Review", which is when the client can approve or deny the fix.

Is this possible to do?

1 answer

1 accepted

0 votes
Answer accepted
Tarun Sapra
Community Champion
March 20, 2017

Hello Karrie,

In JIRA  you can toggle the transitions of workflow based on conditions but you can't toggle the workflow status.

My suggestion to you is to use seprate issueTypes for customer and internal teams and then creation of customer requests leads to creation of linked issueTypes belonging to the team having a separate workflow.

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, jira product discovery, jpd premium, product management, idea management, product discovery, jira premium, product planning, atlassian community, product development, roadmap planning, product prioritization, feature management

Introducing Jira Product Discovery Premium ✨

Jira Product Discovery Premium is now available! Get more visibility, control, and support to build products at scale.

Learn more
AUG Leaders

Atlassian Community Events