Some users can not load My work on Tempo

[Thảo Nguyễn]

Hi all,

I wanted to bring to your attention an issue that has recently occurred. The "My Work" page on Tempo is currently experiencing difficulties and is unable to load properly. The page continuously auto-reloads, preventing users from logging their work effectively.

It seems that this problem is only affecting certain users, while others are still able to use it without any issues.

I kindly request that you please investigate and address this matter.

Thank you for your attention to this matter.

Best regards,

Thao

[Terence _Tempo Support_ · Accepted solution]

Hello @Thảo Nguyễn 

Terence here with Tempo Customer Support, I can see you have reached out to Tempo support. We will continue to troubleshooting from there.

Have a good day. 

Regards,

Terence

[Thảo Nguyễn]

Thank you so much, I'll try.

[Kseniia Trushnikova]

Hi @Thảo Nguyễn,

I'd recommend you to contact the Tempo support directly by creating a ticket: https://tempo-io.atlassian.net/servicedesk/customer/portal/6 

[Thảo Nguyễn]

Thanks for your reply, I'll try.