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Status is missing in customer portal

Nicole nic_wie July 2, 2019

Hi,

in the customer portal there should be the button " support reply" , if the status is waiting for customer. but i can't see it. I wanted to do an automation to change the status, but I got an error. Is there something wrong with my workflow?

 

Thanks in advance.

 

Regards

Nicole

1 answer

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Payne
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July 2, 2019

Transitions for service desk projects have a "Show transition in the customer portal" attribute; perhaps you just need to check that for your "Support Reply" transition.

Nicole nic_wie July 16, 2019

Hi, how can i set this attribute?

Thanks in advance

Regards

Nicole

Payne
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 16, 2019

While editing a workflow, if you select a transition, you should see this box, which contains that attribute (at least in Jira Server).

jira.jpg

Nicole nic_wie July 23, 2019

Thanks a lot for your answer. Now it works.

 

Regards

Nicole

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