Submitting a JIRA form via Clone++ (a plugin) generates a stack trace...

[DocMagic]

Currently, we incorporate two plugins to achieve the desired issue management results we need. One is the Customware Connector for Salesforce/JIRA integration. The other is Clone++, a tool used for clone a JIRA issue and moving the new issue to another project. Both plugins are installed and configured. At this point, though, if we attempt to clone a JIRA issue, we receive a stacktrace which I will include below. We can bypass this stacktrace by removing three fields. Those fields are custom fields that are used by the connector.

* Salesforce.com Case

* Salesforce.com User

* Case Attachments

The error we witness follow. Can you help? Thanks!!

Oops - an error has occurred

System Error

A system error has occurred.

Please try submitting this problem via the Support Request Page

Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

a description of your problem

cut & paste the error and system information found below

attach the application server log file ( /opt/jira_data/log/atlassian-jira.log )

Cause:

java.lang.NumberFormatException: For input string: 10823_text

Stack Trace: hide

java.lang.NumberFormatException: For input string: 10823_text

at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)

at java.lang.Long.parseLong(Long.java:419)

at java.lang.Long.(Long.java:678)

at com.atlassian.jira.issue.customfields.CustomFieldUtils.getCustomFieldId(CustomFieldUtils.java:109)

at com.atlassian.jira.issue.managers.DefaultCustomFieldManager.getCustomFieldObject(DefaultCustomFieldManager.java:339)

at com.atlassian.jira.issue.fields.DefaultFieldManager.isCustomField(DefaultFieldManager.java:659)

at com.atlassian.jira.issue.fields.DefaultFieldManager.getOrderableField(DefaultFieldManager.java:752)

at sun.reflect.GeneratedMethodAccessor638.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)

at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)

at $Proxy486.getOrderableField(Unknown Source)

at sun.reflect.GeneratedMethodAccessor638.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)

at $Proxy486.getOrderableField(Unknown Source)

at sun.reflect.GeneratedMethodAccessor638.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)

at $Proxy486.getOrderableField(Unknown Source)

at org.swift.jira.web.action.issue.ClonePlusDetails.handleFields(ClonePlusDetails.java:1297)

at org.swift.jira.web.action.issue.ClonePlusDetails.doValidation(ClonePlusDetails.java:861)

at webwork.action.ActionSupport.validate(ActionSupport.java:391)

at webwork.action.ActionSupport.execute(ActionSupport.java:162)

at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)

at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)

at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)

at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)

at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)

at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:205)

at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:143)

at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:152)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:104)

at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:88)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)

at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)

at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)

at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:75)

at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)

at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)

at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)

at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)

at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)

at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)

at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)

at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)

at java.lang.Thread.run(Thread.java:662)

Referer URL: https://projects.docmagic.com/secure/ClonePlusDetails!default.jspa

Build Information:

Uptime : N/A

Version : 5.0.1

Build Number : 721

Build Date : Thu Mar 15 00:00:00 PDT 2012

Build Revision : 838c4a0b95816e00f959efadbfe32a2139ca3829

Atlassian Partner : null

Installation Type : Standalone

Server ID : BM6K-T277-OA9Q-6WBJ

Last Upgrade : 26/Mar/12 06:00 PM (v5.0#713)

Server Information:

Application Server: Apache Tomcat/6.0.32

Servlet Version: 2.5

File Paths:

Location of entityengine.xml: file:/opt/atlassian-jira-5.0.1-standalone/atlassian-jira/WEB-INF/classes/entityengine.xml

Location of atlassian-jira.log: /opt/jira_data/log/atlassian-jira.log

Memory Information:

Total Memory: 682 MB

Free Memory: 398 MB

Used Memory: 284 MB

Total PermGen Memory: 256 MB

Free PermGen Memory: 61 MB

Used PermGen Memory: 194 MB

System Information:

System Date : Wednesday, 24 Oct 2012

System Time : 16:41:57 -0700

Current Working Directory : /

Java Version : 1.6.0_29

Java Vendor : Sun Microsystems Inc.

JVM Version : 1.0

JVM Vendor : Sun Microsystems Inc.

JVM Implementation Version : 20.4-b02

Java Runtime : Java(TM) SE Runtime Environment

Java VM : Java HotSpot(TM) 64-Bit Server VM

User Name : jira

User Timezone : America/Los_Angeles

User Locale : English (United States)

System Encoding : ISO-8859-1

Operating System : Linux 2.6.18-308.1.1.el5

OS Architecture : amd64

Application Server Container :

Database type : mysql

Database JNDI address : mysql jdbc:mysql://localhost:3306/jiradb?useUnicode=true&characterEncoding=utf8&sessionVariables=storage_engine=InnoDB

Database URL : Hidden

Database version : 5.0.95

Database driver : MySQL-AB JDBC Driver mysql-connector-java-5.1.10 ( Revision: ${svn.Revision} )

External user management : OFF

JVM Input Arguments : -Djava.util.logging.config.file=/opt/jira/conf/logging.properties -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -XX:+PrintGCDateStamps -Djira.home=/opt/jira_data -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/opt/jira/endorsed -Dcatalina.base=/opt/jira -Dcatalina.home=/opt/jira -Djava.io.tmpdir=/opt/jira/temp

Language Info:

Installed languages: English (UK)

English (United States)

French (France)

German (Germany)

Japanese (Japan)

Spanish (Spain)

Default language: English (United States) - System Default

Request Information:

- Request URL: https://projects.docmagic.com/500page.jsp

- Scheme: https

- Server: projects.docmagic.com

- Port: 443

- URI: /500page.jsp

- Context Path:

- - Servlet Path: /500page.jsp

- - Path Info: null

- - Query String:

Request Attributes

- javax.servlet.forward.request_uri : /secure/ClonePlusDetails.jspa

- javax.servlet.forward.context_path :

- javax.servlet.forward.servlet_path : /secure/ClonePlusDetails.jspa

- javax.servlet.forward.path_info : /500page.jsp

- os_securityfilter_already_filtered : true

- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true

- jira.session.max.inactive.interval : 18000

- jira.request.time.micros : 0

- com.newrelic.agent.TRANSACTION_NAME : /*.jspa

- atlassian.core.seraph.original.url : /secure/ClonePlusDetails.jspa

- javax.servlet.error.servlet_name : action

- javax.servlet.request.key_size : 256

- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true

- com.atlassian.gzipfilter.GzipFilter_already_filtered : true

- loginfilter.already.filtered : true

- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true

- jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@2b91bc6c

- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true

- gzipMimeTypes : text/.*,application/x-javascript,application/javascript,application/xml,application/xhtml +xml

- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true

- javax.servlet.request.ssl_session : A47113F6562A825C16078390D941896369581D03D74CDEFB35D719CAE004C2A8

- javax.servlet.error.message :

- jira.session.last.accessed.time : 1351122109764

- webwork.result : Value stack =========== ===========

- jira.request.username : colin

- javax.servlet.request.cipher_suite : DHE-RSA-AES256-SHA

- javax.servlet.error.request_uri : /secure/ClonePlusDetails.jspa

- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true

- com.atlassian.seraph.auth.LoginReason : OK

- jira.webwork.cleanup : false

- jira.request.id : 1001x20066x1

- javax.servlet.error.status_code : 500

- jira.request.start.millis : 1351122117083

- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true

- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true

- jira.request.assession.id : kmbx2j

- com.atlassian.gzipfilter.org.tuckey.web.filters.urlrewrite.RuleMatched : true

- javax.servlet.error.exception : javax.servlet.ServletException: java.lang.NumberFormatException: For input string: 10823_text

Request Logging

0 log statements generated by this request:

Listeners

- Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)

- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)

- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services

- Backup Service (com.atlassian.jira.service.services.export.ExportService)

- Delay: 720 minutes

- USE_DEFAULT_DIRECTORY: true

- Help Desk Issue Email Service (com.atlassian.jira.service.services.mail.MailFetcherService)

- Delay: 1 minutes

- popserver: Help Desk Issues

- handler.params: project=helpdesk, issuetype=1, stripquotes=true, reporterusername=admin, ccassignee=false, ccwatcher=true

- forwardEmail: helpdesk@docmagic.com

- handler: Create a new issue or add a comment to an existing issue

- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)

- Delay: 1 minutes

- NotificationCacheUpdateJob-job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

- pluginJobName: NotificationCacheUpdateJob-job

- repeatInterval: 86400000

- initiallyFired: true

- PluginLicenseExpiryJob-job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1440 minutes

- pluginJobName: PluginLicenseExpiryJob-job

- repeatInterval: 86400000

- initiallyFired: true

- Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 480 minutes

- pluginJobName: Service Provider Token Remover

- repeatInterval: 28800000

- initiallyFired: true

- Subversion Revision Indexing Service (com.atlassian.jira.plugin.ext.subversion.revisions.RevisionIndexService)

- Delay: 1 minutes

- com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 1 minutes

- pluginJobName: com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job

- repeatInterval: 60000

- initiallyFired: true

- com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- pluginJobName: com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor

- repeatInterval: 300000

- initiallyFired: true

- net.customware.plugins.connector.core.scheduler.LicenseSchedulerImpl (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)

- Delay: 5 minutes

- pluginJobName: net.customware.plugins.connector.core.scheduler.LicenseSchedulerImpl

- repeatInterval: 300000

- initiallyFired: true

Plugins

- ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian

- Enabled

- Admin Menu Sections 1.0 - Plugin by Atlassian

- Enabled

- Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation

- Enabled

- Applinks Product Plugin 3.6.4 - Plugin by Atlassian

- Enabled

- build: 10

- Atlassian Embedded Crowd - Administration Plugin 1.3.7 - Plugin by Atlassian

- Enabled

- Atlassian Gadgets OAuth Service Provider Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Admin Quick Navigation 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Admin Summary Component 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Application Properties 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Closure Template Renderer 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin 5.0.1 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Confluence Link 5.0.1 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Gadgets Plugin 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Issue Web Link 5.0.1 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Mail Plugin 5.0.1 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - OAuth Consumer SPI 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Project Config Plugin 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.36 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - REST Plugin 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - Remote JIRA Link 5.0.1 - Plugin by ${project.organization.name}

- Enabled

- Atlassian JIRA - Plugins - SAL Plugin 5.0.1 - Plugin by Atlassian Software Systems

- Enabled

- Atlassian JIRA - Plugins - Share Content Component 5.0.1 - Plugin by Atlassian

- Enabled

- Atlassian JIRA - Plugins - View Issue Panels 5.0.1 - Plugin by ${project.organization.name}

- Enabled

- Atlassian OAuth Admin Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Consumer SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider Plugin 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian OAuth Service Provider SPI 1.3.10 - Plugin by Atlassian

- Enabled

- Atlassian REST - Module Types 2.5.5.1 - Plugin by Atlassian

- Enabled

- Atlassian Soy Templates - Plugin 1.0.0-m3 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer API 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian Template Renderer Velocity 1.6 Plugin 1.3.1 - Plugin by Atlassian

- Enabled

- Atlassian UI Plugin 3.5.5 - Plugin by Atlassian

- Enabled

- Atlassian Universal Plugin Manager - Plugin License Storage plugin 2.3 - Plugin by Atlassian Pty Ltd

- Enabled

- Atlassian Universal Plugin Manager Plugin 2.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Bob Swift Software - JIRA Clone Plus Plugin 2.0.0 - Plugin by Bob Swift Software, LLC

- Enabled

- post.upgrade.url: /plugins/servlet/org.swift.jira.clone-plus-plugin/post-install

- post.install.url: /plugins/servlet/org.swift.jira.clone-plus-plugin/post-install

- configure.url: /plugins/servlet/org.swift.jira.clone-plus-plugin/license

- plugin-banner: images/clone-plus-plugin-banner.png

- plugin-icon: images/clone-plus-plugin-16x16.png

- plugin-logo: images/clone-plus-plugin-72x72.png

- atlassian-licensing-enabled: true

- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd REST API 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems

- Enabled

- Custom Field Types & Searchers 1.0 - Plugin by Atlassian

- Enabled

- CustomWare Core Connector Plugin 1.2.2 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare JIRA Connector Plugin 1.2.2 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- CustomWare Salesforce.com Connector Plugin 5.2.1 - Plugin by CustomWare

- Enabled

- configure.url: /plugins/servlet/customware/connector/config.action

- Embedded Gadgets Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- English (United Kingdom) Language Pack 5.0.1 - Plugin by Atlassian

- Enabled

- English (United States) Language Pack 5.0.1 - Plugin by Atlassian

- Enabled

- FishEye Plugin 5.0.7 - Plugin by Atlassian Software Systems

- Enabled

- French (France) Language Pack 5.0.1-rc1-v2r1732-2012-03-13 - Plugin by Atlassian Community

- Enabled

- Gadget Dashboard Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Directory Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Gadget Spec Publisher Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- German (Germany) Language Pack 5.0.1-rc1-v2r4572-2012-03-13 - Plugin by Atlassian Community

- Enabled

- ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Issue Operations Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Issue Views Plugin 1.0 - Plugin by Atlassian

- Enabled

- JDOM DOM Processor 1.0.0 - Plugin by SpringSource

- Enabled

- JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems

- Enabled

- JIRA Activity Stream Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- JIRA Bamboo Plugin 5.1.6 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- configure.url: /secure/admin/jira/ViewBambooApplicationLinks.jspa

- JIRA Component Watcher 2.3.0 - Plugin by (unknown)

- Enabled

- JIRA Feedback Plugin 1.1.6 - Plugin by Atlassian

- Enabled

- JIRA Footer 1.0 - Plugin by Atlassian

- Enabled

- JIRA Importers Plugin (JIM) 4.4 - Plugin by Atlassian

- Enabled

- JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software

- Enabled

- JIRA Linker Plugin 1.4.0 - Plugin by Atlassian Pty Ltd

- Enabled

- JIRA Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- JIRA Subversion plugin 0.10.9.1 - Plugin by Atlassian Pty Ltd

- Enabled

- JIRA Usage Hints 1.0 - Plugin by Atlassian

- Enabled

- JIRA Watcher Field 2.5.3 - Plugin by (unknown)

- Enabled

- JIRA Welcome Plugin 1.1.6 - Plugin by Atlassian

- Enabled

- JIRA iCalendar Plugin 1.0.9 - Plugin by Atlassian

- Enabled

- JQL Functions 1.0 - Plugin by Atlassian

- Enabled

- JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Japanese (Japan) Language Pack 5.0.1-rc1-v2r10394-2012-03-07 - Plugin by Atlassian Community

- Enabled

- Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian

- Enabled

- Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd

- Enabled

- Opensocial Plugin 3.1.21 - Plugin by Atlassian

- Enabled

- Preset Filters Sections 1.0 - Plugin by Atlassian

- Enabled

- Project Panels Plugin 1.0 - Plugin by Atlassian

- Enabled

- Project Role Actors Plugin 1.0 - Plugin by Atlassian

- Enabled

- ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems

- Enabled

- ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource

- Enabled

- RPC JIRA Plugin 5.0.5 - Plugin by Atlassian

- Enabled

- Renderer Component Factories Plugin 1.0 - Plugin by Atlassian

- Enabled

- Renderer Plugin 1.0 - Plugin by Atlassian

- Enabled

- Reports Plugin 1.0 - Plugin by Atlassian

- Enabled

- Spanish (Spain) Language Pack 5.0.1-rc1-v2r7218-2012-03-13 - Plugin by Atlassian Community

- Enabled

- Streams API 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Core Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Inline Actions Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams Plugin 5.1.0 - Plugin by Atlassian Software Systems Pty Ltd

- Enabled

- Streams SPI 5.1.0 - Plugin by Atlassian

- Enabled

- Streams Third Party Provider Plugin 5.1.0 - Plugin by Atlassian

- Enabled

- Support Tools Plugin 2.9.5 - Plugin by Atlassian Support

- Enabled

- Top Navigation Bar 1.0 - Plugin by Atlassian

- Enabled

- User Format 1.0 - Plugin by Atlassian

- Enabled

- User Navigation Bar Sections 1.0 - Plugin by Atlassian

- Enabled

- User Profile Links 1.0 - Plugin by Atlassian

- Enabled

- User Profile Panels 1.0 - Plugin by Atlassian

- Enabled

- View Project Operations Sections 1.0 - Plugin by Atlassian

- Enabled

- Web Resources Plugin 1.0 - Plugin by Atlassian

- Enabled

- Webwork Plugin 1.0 - Plugin by Atlassian

- Enabled

- Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian

- Enabled

- Workflow Designer Plugin 2.5.4 - Plugin by Atlassian

- Enabled

- Workflow Plugin 1.0 - Plugin by Atlassian

- Enabled

[Bob Swift]

Please open an issue at https://bobswift.atlassian.net/browse/JCPP with the version numbers for JIRA and the other plugins. It would also help to indicate the type of the custom fields you suspect as causing the problem.