Timeboxed e-mail dispatch

[Sven.H]

Dear Community,

If possible, maybe someone has suggestions for implementing the following:

We’d like to have predefined e-mail messages sent to defined users based upon the due date of the sub-tasks in Jira. To be more precise, they are to be sent automatically after 1/3 and 2/3 of the time as defined in the individual sub-tasks has elapsed based on the timeframe between create date and due date.

Please note – Time Tracking is not active in our Jira-System.

Thanks for your support!

[ronsmeets · Accepted solution]

Well, if you need to calculate 1/3 or 2/3 of the period between the two dates, you should consider using the Script Runner plugin to create a function for the calculation.

You can put the result into a custom field (p.e. date_to_send_email) of type Script Field.

Then you can define a JQL filter checking the date_to_send_email (equal to current date).

A group of people can then subscribe to this filter and get an email sent automatically for all the issues that the filter returns. The filter runs once every day.

If you are in a situation where you can simplify the requirements, you can just use the filter and filter subscription without using the Script Runner.

You could p.e. create a filter that selects all issues where the due-date < 3d. Then create a Filter Subscription for this filter with a daily schedule.

Subscribers to this filter will receive an email containing the issues that are returned by this filter on a regular basis.

[ronsmeets]

Hi Sven,

You could consider creating specific filters for this and use the functionality Filter Subscription to send emails to a set of interested users.

[Sven.H]

Hey Ron,

do you have an example for me?