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Trouble Getting Custom Project Email to Work

Gene Mendez August 6, 2018 edited


Greetings Atlassian Hive Mind:

I've been trying to get Jira Service Desk to send out email from a custom email address so that emails are received by our endusers from an email address from our domain.  I have successfully completed all the domain verification's. (See attached images).

But when I go to the Notification Scheme section to edit the email address it says "Domain claim failed for this domain."  I've tried searching all around and cannot figure out what could be wrong.  

Does Jira need to authenticate to the email account (e.g., username and password)? If so then where do I enter that? I thought the domain verification work was to negate that need.  Any assistance is greatly appreciated.


Thanks, Gene ...

Project email.JPG DKIM Verified.JPG DNS Domain Verified.JPG

2 answers

0 votes
Tim Beran December 27, 2018

I am having the same issue.  I have opened JST-441400.  Is there anything that can be done on my side?

0 votes
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2018

Hi Gene,

I've opened a support ticket on your behalf - you can view the request here.

Looks like your instance might be affected by ID-6537 which requires our team to step in and remedy on your behalf.

Cheers,
Daniel

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