Unable to connect to UPM

[David Witherspoon]

We have not been able to connect to the UPM since the middle of last week. Previously when I have seen this, disabling the UPM and re-enabling it has fixed the issue but it is not working anymore. We can successfully ping https://marketplace.atlassian.com from the server so we are out of ideas. Please let me know what else I can provide to help troubleshoot this. Thanks

[Thomas Heidenreich · Accepted solution]

I had the same problem - any chance you are running 5.0.6?

Then this would be the answer: https://answers.atlassian.com/questions/68867/the-upm-says-the-atlassian-marketplace-server-is-not-reachable-but-atlassian-hosts-are-reachable-from-the-server

[hsuhailah]

Check your base URL from Confluence Admin > General Configuration and ensure that the configured base URL matches the Confluence URL you accessed via the browser. If you happened to have proxy/SSL configured, try to bypass it and check again if the problem persists. This could at least isolate if the proxy/SSL configuration is the culprit of the issue.

[Tom Towkach]

Can you check the log files for entries at the time you try to connect? There will probably be to be some sort of error or exception that will point in the right direction.