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Unable to connect to our accounts after JIRA restoring

Christophe SEBAOUN
Christophe SEBAOUN December 12, 2024

Hi,

After restoring the Jira DB on a new application server. Unable to connect to our accounts.

2 backup methods :

  • 1- Restore the DB and start Jira
  • 2- Restore Datas in JIRA - update DB - restart

1ae5d2e7-f8d9-4579-b040-29b8b3c10d9d.jpgWhat should we do?

 

 

 

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Dirk Ronsmans
Dirk Ronsmans
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December 12, 2024

Could you post the log directly here? 

The screenshot is not that readable, I can see there is an LDAP_Error but can't make out the full error

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Christophe SEBAOUN
Christophe SEBAOUN December 19, 2024

Thank you for your feedback.
I found the solution, I had to reconnect in recovery mode. Reset the JIRA ID and redo the synchro between JIRA and AD.

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