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Unable to enable/disable Add-ons in Jira

Vishal Srivastava
Contributor
October 14, 2018

Hi,

I am unable to enable/disable Add-ons in Jira. I cleared plugin cache but did not worked.

I am getting below error.

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1 answer

3 votes
Alexey Matveev
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October 14, 2018

Hello,

You have to look for the detailed error in the atlassian-jira.log file

Vishal Srivastava
Contributor
October 14, 2018

Hi @Alexey Matveev,

I checked the logs but did not find any info. regarding  add-ons. Please guide me to solve it.

Regards,

Vishal

Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 14, 2018

Try to disable and enable this plugin and look in the logs. You will see many messages like plugin can not be started with  how many seconds left. There must be a detailed message before these "plugin can not be started" messages.

Vishal Srivastava
Contributor
October 14, 2018

Already tried but no message appears on log file on disabling/enabling add-on

Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 14, 2018

There should be a message, otherwise it is impossible to say.

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