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Unable to select user names from custom field

Teressa Reed
Teressa Reed
Contributor
March 21, 2019

One of our users is unable to select user names from multi-select custom field. There is a lock icon next to the field.  She is the Project Lead and Admin.  This is a required field so she's unable to move forward.

We had this same issue before, but I can't remember how I resolved it and can't find anything in documentation.

This is time-sensitive, so any quick fix is welcome!

Thanks,

Teressa

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