I wanted to ask how do you manage Versions in multi-product Service Desk?
For example we use in Support Service Desk multiple products as follows:
ProductA
- Version: 15.1
- Version 16.1
ProductB
- Version: 15.1
- Version: 16.1
Logically if we add just versions 15.1 and 16.1 into Version configuration, reporting and versioning control provided by Jira will be inaccurate, because we don't know for which product the issue was raised for.
To solve this problem, I started using Version as "Product + Version".
For Example:
- ProductA 15.1
- ProductA 16.1
- ProductB 15.1
- ProductB 16.1
This seems to work fine with reporting and also customers/users can select Product and Version in Affects Version or Fix Version fields.
The problem is that if engineering uses standard Jira Software projects where a project represents a Product, they often use use just the version in version field. This means we are not in sync and automated updates are not possible. I requested engineering to update their versions and include the product in the version, that we can stay in sync.
This seems to work, but some people don't like it because the version is not simple version, but needs to include the product.
How do you go around this problem?
