Want to link user guides in confluence to Jira

[Bhupi Panesar]

Hi

We want to be able to provide clients with an option to use a user guide if they are sending in a ticket. 

Trying to lower the amount of tickets. If they can find the information in the user guide. I have over 30 guides and they are all searchable. Similar to what happens when I type in a question in your "Ask a Jira question"

Scenario:

In the subject they start typing - bulk receipting.... I want all the bulk receipting documents to appear so that they can use the guides and if they are then stuck, they can create a ticket.

I hope this makes sense.

[Kristján Geir Mathiesen · Accepted solution]

Hi @Bhupi Panesar 

Why not use Jira Service Management with its built in Confluence linking and have the user use the portal that comes with it?

JSM both has a search in the portal but also when the user start filling out the Summary field.

HTH,
KGM

[Bhupi Panesar]

Hi Kristjan

Thanks for the response. 

I am new to jira and was asked by my supervisor to look into this. Is there a guide or steps on how I can do this?

[Kristján Geir Mathiesen]

Welcome to the Atlassian world!

Check out this link and this one

HTH,
KGM