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We have upgraded DB from 2012 to 2016 facing issue with users

Mahesh Kallepalli May 11, 2020 edited

Hello,

Many of our users are having trouble accessing the user portal since yesterday’s database update.  They receive an error “you do not have permission to view this portal” when they try to access the user portal

 

Jira is only seeing 172 members of the Jira_Users group and in AD the group has over 700 members.

 

Please find below the details attached screenshots for reference

 

AD Issue.png Permissions issue.png

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