Why clone a jira does not clone the Zendesk link?

[Jennifer Zou]

Hi Everyone,

I am wondering that why when I cloned a JIRA, the cloned JIRA does not inlcudes the linked Zendesk ticket info? How could I clone it with the Zendesk ticket info?

Thanks,

Jennifer.

[Brant Schroeder · Accepted solution]

How is the Zendesk ticket info stored in the issue?  Is it a comment?  Is it a custom field? Etc?

[Jennifer Zou]

Hi Brant,

It is an add-on App which listed on the right panel bar.

Thanks.

[Brant Schroeder]

Does the content in the add-on use database fields created by the add-on or does it pull from custom fields that the add-on creates?

My guess is that the add-on uses it's own database fields in which case the clone function will not copy them.  If the add-on uses custom fields then it will copy the data.  

A clone issue retains the following information:

• Summary

• Description
• Assignee
• Environment
• Priority
• Issue Type
• Security
• Reporter 
  (If you do not have the Modify Reporter permission, the clone issue will be created with you as the Reporter.)
• Components
• Affects Versions
• Fix For Versions
• Issue Links (optional)
• Attachments (optional)
• Project 
• Custom Fields

[Jennifer Zou]

Thanks! Got it.