Why do some people in my org see old issue view and others see new one?

[Pam Ault]

I'm an administrator for our JIRA cloud instance. By default I see the new issue view. I often get questions from people in my organization regarding the fields and screens that they are looking at - but they are in the old issue view so it's really hard to assist them when what we see is so drastically different. Either we should all be in one view or the other. Please help.

[Angélica Luz]

Hi Pamela,

Users can enable and disable the new issue view on their profile, so it's the users' choice to use or not.
To enable/disable you must go to your Profile picture > Personal settings > Jira Labs:

Regards,
Angélica