Worklog does not appear in JIRA interface/site

[Steven Lee]

I noticed that when I submit worklog using JIRA API. The worklog doesn't appear automatically in JIRA interface/site. Sometimes, it never appears. However, if we use the API for retrieving worklogs, it will contain the recently submitted worklog.

 Here is the API used:

Submit Worklog - https://xxyyzz.atlassian.net/rest/api/latest/issue/<Issue Key>/worklog

Data - {
"comment": "Comment",
"started": "2017-08-15T14:14:01.000+0000",
"timeSpent": "0h 15m"
}

Why is happening and what should I do?

P.S JIRA is integrated with Tempo (just an additional note in case this a factor to this issue)

[Dario B · Accepted solution]

Hi Steven,

I believe the behavior you are experiencing is because of the fact that Tempo is not a local plugin in JIRA anymore but it has moved to the Atlassian Connect framework:

- https://support.tempo.io/hc/en-us/articles/228918728-About-the-new-versions-of-Tempo-Timesheets-and-Tempo-Planner-for-Cloud

However, if this is the case, then eventually the worklogs are synced to Tempo, but this can take some time.

If this is not the case you can open a support ticket in https://support.atlassian.com in order to have this issue further investigated.

Best Regards,
Dario
Atlassian Cloud Support