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Wrong E-mail address format when updating issue

Simon Marchant March 2, 2021

When updating an issue with an unconventional email address in Jira Service Desk 4.6.0 I am getting the "Wrong E-mail address format".  This is triggered from the Edit button on a service desk task but also from create linked issue.

I vaguely recall setting a regex on the field some years ago, but cannot find where for the life of me. 

If anyone has any insight as to where regex's are implemented, I would be indebted to you.

Thanks in advance.

1 answer

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Brant Schroeder
Community Leader
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March 4, 2021

@Simon Marchant 

This is usually done via an app like Power Custom Fields.  Do you have anything like that installed?

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