I'm the Director of Quality Assurance at an SMB telecommunication company. We use Zephyr for JIRA here. Zephyr provides us with a lot of helpful tools for tracking our quality assurance process. We have many separate software projects in JIRA, so tracking testing is confusing without a tool like Zephyr. Zephyr allows us to write test plans and test steps for each software project, which helps us with segmenting things. We build test plans that are linked to versions tracked in JIRA. This ensures we log testing for each iteration. When large overhauls or new features are added, multiple iterations of a release candidate may exist. With Zephyr's JIRA version linking, we can see the progress we've made over the iterations. There are also a good deal of dashboard gadgets that help us visualize the testing status across the team. I use this regularly to see our success/fail rate and to make sure we stay on target for the delivery time of the product. I would highly recommend trying a trial of Zephyr for JIRA to see for yourself. Once you write some tests and plan out your workflows, you'll breeze through testing and logging going forward.
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