dummy assignable user without license

[Frits van der Holst]

I was wondering how to create users to which issues can be assigned, but who do not count in the license numbers. We have e.g. 5 "team users" to which issues are assigned but these users do not do anything themselves (no one logs in as one). 

[Jonas Andersson]

You can not. For a user to be assignable it needs to be active, and this will make it count against your max amount of users.

[Nic Brough -Adaptavist-]

It's a bit ugly, but you could allow "unassigned" and use another field to point at a dummy user (you'd need to beat it into... sorry, "educate" your users that unassigned = with a dummy user though, and think about emails if you need them to go out to the dummies)

[Frits van der Holst]

Ok, but how does it work when you have e.g. a support portal where people can create an account? Because I cannot imagine that companies have infinite licenses for all their (potential) customers?

[Jonas Andersson]

I would assume they do have a license that covers all users. The 5 user tier is meant for tiny startups. I would assume every large enterprise that uses jira (most likely Jira Service Desk) for their customers are on a >1000 user license.

[Jonas Andersson]

Also, if your organization grows, you can simply change the license to reflect this growth.

[Nic Brough -Adaptavist-]

Well, actually, JIRA Service Desk is a bit different - you can have unlimited numbers of "customers", but you don't assign issues to them so they don't need a full JIRA account - the Service Desk handles the current "ownership" of an issue. If you don't have Service Desk, then you need an account with a licence to be assignable.

[Frits van der Holst]

mmm, that is indeed a shame. We are a small company and now have 100 licenses of which about 79 are in use. The extra 5 created users (for the teams) are a considerable amount with this number. Upgrading would mean going from 100 to 250 licenses which also doubles in price. I would have hoped that this would not be necessary....

[David Skreiner]

Are you already using a support portal? You could have your own support portal which handles customers creating a login, then filling out a form. Then, the portal could send the form data into JIRA using mail-to-ticket and any assignee in your company. (You don't want random people to get accounts in your JIRA just because they contacted your support once.)

[Frits van der Holst]

I actually am not interested in a customer portal. I asked because I was looking for "dummy users" that will never log in but need to be assignable (Team users in other words)....