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emails not converting into tickets consistently?

Laura Luengas Paez
Laura Luengas Paez November 30, 2021

Has anyone experienced this issue?

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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November 30, 2021

Hi @Laura Luengas Paez ,

A few more info about your hosting type, and the email handler your are using could be helpful. I have face certain issues with jira's email handlers (not JSM email handler), but that was due to poor config.

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