html in emails

Hi,

HTML is not rendered in emails, for all kinds of notifications, even though the Outgoing Mail Format is set to html for all users. I have found a workaround in the doc, but it's written that it only concerns some types of notification, and my problem concerns all types, morover I cannot stop Jira for the moment. Could there be another cause for that issue?

2 answers

1 accepted

0 votes

Answer accepted

I finally restarted Jira to try the resolution proposed in the doc and it worked. I am sorry for my useless question.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Hi Pierre,

You may want to check your own Profile -> Preferences to see whether Email Type is HTML or Text and adjust accordingly.

Cheers,

Andy

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

html in emails

2 answers

1 accepted

Suggest an answer

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events