http 404 errors in Jira server

[Martin Ellwart]

Jira Vers. 8.13.5  runs  behind a microsoft appproxy. i got more and more errors like "page not found" http ERROR 404

the same occurs in Confluence. Some days there are no problems and the other day it's so bad.

We are using this configuration since 6 months  and it runs good.

[Martin Ellwart]

There is no laodbalancer. It's only on appproxy with different connectors. I mean, that's a proxy-error. Connected to jira or confluence directly (without proxy) there are no kind of errors.

[Charlie Misonne]

Hi @Martin Ellwart 

Where are you seeing the 404's? Is that when you navigate to your Jira or Confluence homepage for example.
I mean: is the whole application reporting a 404 or only some parts of the pages?

I'm not familar with microsoft appproxy but I think that's the place to look when you get the errors.

[Martin Ellwart]

Hi @Charlie Misonne ,

thank's for your answer. We got the errors on different situations. Sometimes when you change the queue in Servicedesk, or yow want edit a issue.  In some cases you can click for some times on  F5 and refresh the site. I think also that it is a problem with the Appproxy.

Since last wednesday i have prepared the server in this way, that i can create fast a tcpdump. And now, nothing. No errors on the last 3 working days. 

[Charlie Misonne]

Is there a load balancer involved here? Perhaps one of the appproxy instances failed for some reason.

[Martin Ellwart]

There is no laodbalancer. It's only on appproxy with different connectors. I mean, that's a proxy-error. Connected to jira or confluence directly (without proxy) there are no kind of errors.