jira connector HTTPS not working

[Malik Chettih]

in my server.xml, I have these two connectors :

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8453"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
/>


<!-- proxyName="fr1cswpsktp0001.misys.global.ad" proxyPort="80" -->
<!--keyAlias="jira2" keystoreFile="/pathTo/jira-keystore.jks" keystorePass="xxxxx" keystoreType="JKS" -->
<Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false"
keyAlias="jira2" keystoreFile="jira2-keystore.jks" keystorePass="cashflow" keystoreType="JKS"
maxHttpHeaderSize="12288" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="8453"
protocol="org.apache.coyote.http11.Http11NioProtocol" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`&quot;&lt;&gt;"
scheme="https" secure="true" sslProtocol="TLS" useBodyEncodingForURI="true"/>

The Jira server run properly but for each call from the browser (using http and https url), I get http code 500 and I have this in server log :

08-Mar-2024 17:21:59.879 SEVERE [http-nio-8080-exec-1] org.apache.coyote.http11.Http11Processor.service Error processing request
java.lang.NullPointerException
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:389)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:926)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
08-Mar-2024 17:21:59.880 FINE [http-nio-8080-exec-1] org.apache.coyote.AbstractProcessor.setErrorState Error state [CLOSE_CLEAN] reported while processing request
java.lang.NullPointerException
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:341)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:389)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:926)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
08-Mar-2024 17:21:59.880 WARNING [http-nio-8080-exec-1] org.apache.catalina.connector.CoyoteAdapter.log Exception while attempting to add an entry to the access log
java.lang.NullPointerException
at org.apache.catalina.connector.CoyoteAdapter.log(CoyoteAdapter.java:487)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:419)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:926)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
08-Mar-2024 17:21:59.892 FINE [http-nio-8080-exec-1] org.apache.coyote.AbstractProcessorLight.process Socket: [org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper@3050be2f:org.apache.tomcat.util.net.NioChannel@6bdb1028:java.nio.channels.SocketChannel[connected local=/10.21.225.251:8080 remote=/10.21.225.251:63408]], Status in: [OPEN_READ], State out: [CLOSED]
08-Mar-2024 17:21:59.893 FINE [http-nio-8080-exec-1] org.apache.coyote.AbstractProtocol$ConnectionHandler.release Pushed Processor [org.apache.coyote.http11.Http11Processor@42128066] 

[Tinker Fadoua]

Hi @Malik Chettih 

Based on what I am seeing on the log file, the following is what was suggested to people experiencing the same issue 

https://stackoverflow.com/questions/41690854/server-http-nio-8080-exec-7-org-apache-coyote-http11-http11processor-service

Let me know if the suggested solution worked if not let's check further.

Best,

Fadoua

[Malik Chettih]

Hi Fadoua,

Thank you for your reply, the issue was a simple error in xml file with a double closing tag  </Service>.
Strangely, tomcat server starts properly even with such issue in its configuration file but fails to deploy Jira.

[Tinker Fadoua]

@Malik Chettih  Glad to learn you were able to fix it.

Best,

Fadoua