unable to set up my site

[xiaoying_lin]

提供问题 ID 供 Atlassian 使用：bcb1188d373141adabbe7504771f300b

[Andy Heinzer]

Hi @xiaoying_lin 

I understand that you are trying to sign up for an Atlassian Cloud site, but are unable to continue.  This error is known to happen for some users located within China.  Typically this is happening because our site is requiring a captcha be displayed to the end user, however the great firewall of China can block the service we are using to display that captcha.  I do not have a way to alter this requirement though.

The only work-around I am aware of is to utilize a VPN that connects to another country in order to complete the sign-up process.

I hope this helps.

Andy

[Ollie Guan]

Hi @xiaoying_lin ,

使用Jira Cloud的Free Plan么？具体是什么操作遇到的这个问题？

[xiaoying_lin]

是的，创建站点一直失败

[Ollie Guan]

An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[YY Brother]

需要翻墙/VPN才能通过新站点申请