1-4 years of experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, custom fields, permission schemes, and notification schemes required.
1-3 years of hands-on experience working with the Atlassian product suite, with a specific focus on JIRA as a Project/Application Administrator.
Has been part of client migrations from other Service desk platforms such as Remedy to Jira Service Management
Good and sound understanding of ITSM core areas
Incident Management
Service Request
Knowledge Management
Asset Management
Problem Management
CMDB
Change Management
Integrations with Reporting tools such as Qlik
