Transcripts, uploading, load time

[J Conners]

The quality of the business subscription for the Loom product in comparison to the Rewatch functionality it was meant to "reflect" is so substandard everyone involved should be ashamed.

Transcripts not loading, not copyable or downloadable

Uploading taking a ridiculous amount of time (I'm running fibre internet on an m4 mac with 32GB ram, so don't blame it on me)

Load time of videos is just so slow ...

Shame. You eat a very good viable product and turn it into junk.

[Brittany Soinski · Accepted solution]

Hi J! Brittany here from the Loom team 👋

I'm sorry to hear about your frustrating experience with Loom so far—that's certainly not the experience we want our customers to have!

If you're open to it, I'd love to connect you with a member of our product team. They can discuss your concerns in more detail, address any specific issues you're encountering, and share our product roadmap with you. Your insights could help us enhance our platform and better meet the needs of our users.

Thank you for taking the time to share your thoughts!

- Brittany