Approvals by User Group

[Derek Sheeman]

I am looking for a way to present a list of User Groups to customers seeking approval for their various team and then to have JIRA Service Desk populate the approvers field with the members of that user group at the time of issue creation.

I cannot find a way to do this in JIRA by default.

Presenting a list of ALL users in the user cache is unacceptable (multi-user picker).

We are not interested in the Herzum plugin.

Has anyone done this with Script Runner?

Tapping user groups really feels like it should be a viable choice for Jira Service Desk approvers out of the box.

[Derek Sheeman · Accepted solution]

For some reason this was created under the marketplace section.  Since I can't move or delete a question I've created, I'll just link to where I've put this in the right forum.

https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Approvals-by-User-Group/qaq-p/586376