Atlassian Marketplace server is not reachable

[Kevin Mote]

[Pardon the duplicate with my previously posted question; I was attempting to submit a Support ticket, and clicked the "Display this question in Answers" setting.]

I recently downloaded and installed JIRA 5.1.3.

When I attempt to use UPM on the Plugins Page, the error banner reads: Atlassian Marketplace server is not reachable

With the help of a network admin at my company we have narrowed the issue down to a proxy problem.

We updated the Java options (in the JIRA properties dialog) to include the following properties:

• -Dhttp.proxyHost=hlanproxy.rl.gov
• -Dhttp.proxyPort=8080
• -Dhttp.nonProxyHosts=localhost
• -Dhttp.proxyUser=hanford jira1
• -Dhttp.proxyPassword= ourpassword
• -Dhttps.proxyHost=hlanproxy.rl.gov
• -Dhttps.proxyPort=8080
• -Dhttps.proxyUser=hanford jira1
• -Dhttps.proxyPassword= ourpassword

The network admin now confirms that the page request is reaching the proxy, but not the credentials. Our proxy requires integrated authentication, so it is asking for credentials, but the application is not supplying them.

I tried adding the credentials to the conf/server.xml file but must have done so incorrectly because that broke it altogether (led to a 502 Proxy Error that prevented the whole page from loading). I updated the Connector element with the following attributes:

proxyName="hlanproxy.rl.gov"
proxyPort="8080"
proxyUser="hanford\jira1"
proxyPassword="[ourpassword]"

UPDATE: Here is the list of JIRA documentation pages that I have consulted:

• Problems Connecting to the Atlassian Plugin Exchange - which basically just says "forget about it" (however this comment was helpful)
• Configure Web Proxy Support for JIRA - which doesn't even mention authentication, but then I found...
• Configuring Web Proxy Support for Confluence - which was very helpful, but still (apparently) incomplete (hence, my support request).
• Universal Plugin Manager is Inaccessible or Does Not Show Any Plugins - which gives entirely different advice than the previous link, and makes me wonder if I'm missing something, or if both modifications are necessary. But this page is very unclear (and caused the page to stop loading altogether).

Also, I have submitted a support ticket, but unfortunately the support personnel couldn't solve the problem ("not in their scope"), and referred me back here.

[Jeremy Largman]

Kevin - did you try NTLM configuration? From https://confluence.atlassian.com/display/DOC/Configuring+Web+Proxy+Support+for+Confluence, it's the ISA piece:

-Dhttp.auth.ntlm.domain=MYDOMAIN

Looking around, I'm not seeing whether JIRA can handle that or not. We (Atlassian) need to update the guide for JIRA for how to configure an outbound proxy, and whether NTLM integrated authentication is supported or not. I'll look into that.

Are you using integrated authentication, and if so, does that syntax work?

[Kevin Mote]

Thanks for the suggestion. We are using integrated authentication, but unfortunately, adding that syntax to the Java options did not cure the problem. My IT admin informs me that he still does not see the credentials getting passed to the proxy. It's all anonymous.

[Jeremy Largman]

I've raised this as a JIRA bug. Sorry, I'm afraid until we fix this in JIRA, you'll have to either download plugins manually (you can upload a JAR file from the server after downloading from a browser) or configure ISA proxy to allow an exception.

[Marcus Silveira]

Hi Kevin,

UPM 2.7.2 had a bug regarding proxy. If you are using this version, please try updating it to the latest version manually (downloading it here) and uploading on JIRA UI.

Hope this helps,

Marcus Silveira

[Kevin Mote]

I installed what was (I assumed) the latest version of JIRA as of a few weeks ago (5.1.3), and it came packaged with UPM 2.1.5. I'm shocked to learn that JIRA was released with an internal component is so far behind the latest stable release!

Nevertheless, I'll go ahead and manually update it, as you suggest. I'm still not sure I have the java options (or the conf/server.xml file) configured correctly (the docs are so unclear and inconsistent in this matter), but your recommendation seems prudent. Thanks.

[Kevin Mote]

Well, I have updated to the latest version (2.7.3) but unfortunately the problem is unresolved. I'm afraid the issue lies with my jira configuration -- I am still not sure I have the java options (or the conf/server.xml file) configured correctly -- the docs are so unclear and inconsistent in this matter!Thanks anyway!

[Marcus Silveira]

Sorry to hear that Kevin.

I'd advise you to open a ticket on Support.atlassian.com so you can get better help from Atlassian Support Engineers.

[Kevin Mote]

Unfortunately, I already did that and they said that "proxy configuration is out of their scope". They recommended that I post my question here! :o