Automation Help for multiple triggers in one form.

[Jeff Bolin]

I have a form I've created and I need some help with the automation.  I need it to go like: When a radio button "No" is changed to "Yes", it triggers a custom email to specific users.  After that when a different radio button on the same form is changed from "No" to "Yes" it triggers a different email to different users.  I've had no luck getting this to work.  

If you could, please give me specific instructions on the best way to do this.  

[andreas]

Hi Jeff,

You should be able to achieve this with 2 rules (one for each radio button).

Your rules would look like this:

• Trigger: Field value changed (and select your radio field)
• JQL condition: "radio button field" = Yes
• Action: Send e-mail

Hope that helps! For more info see our docs:

• https://docs.codebarrel.io/automation/components/triggers/triggers.html#field-value-changed
• https://docs.codebarrel.io/automation/components/actions/actions.html#send-e-mail

Cheers,

  Andreas

[Jeff Bolin]

@andreas - Thank you very much for getting back with me.  After two days of google searches, trying what I thought to be logical and nearly pulling my hair out...  I figured out the exact steps you gave me.  3 simple steps...  (to be fair, I'm also a support technician, so trying to work tickets and making Jira forms and confluence pages) I think I need to go home and have a drink, lol.  

Much appreciation!

Jeff