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Calculate cost of issue

anthony_butler February 22, 2019

Hi, I have custom fields in which my service desk agent will record the number of hours an engineer spends working on a ticket, the volume of sales we have lost due to an issue and the number of hours our contact centre have lost due to an issue. I'd like to have a calculated field that shows this hour value in £'s. I have the add on for misc custom fields and have the field type 'calculated number field' but have no clue what to do in order to get the desired result. For example:

Total Sales lost - 10

Total Sales cost (New field) - (formula would be 10*£80) = £800.

 

Can anyone help?

1 answer

1 vote
Jamil Rahimov
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March 15, 2019

Configuration step by step:
1.First create Total Sales lost  (Number Field) and add this edit screen
1.PNG2.Create Total Sales cost Calculated Field and add this to view screen:
2.PNG

3.Configure Total Sales cost (Calculated field)
3.PNG4.Edit
step4.PNG5.Type expression 80*Total Sales lost 
step5.PNG

Jamil Rahimov
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 15, 2019

TESTING:
1.Edit issue and type the value:
r1.PNG2.Update the issue
r2.PNG

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