Can I update a field in Jira Service Management when a linked Jira issue is transitioned

[Paul Palasti]

I would like to provide customers in Service Management timely updates when a linked Jira issue changes.

ex.

• Created a Jira issue from a Jira Service Management issue.
• Linked Jira issue is transitioned, then update a custom field in Jira Service Management to reflect this change

[Pramodh M · Accepted solution]

Hi @Paul Palasti 

Yes it's possible

Trigger - Isue transitioned in Jira Software

Add the branching for linked issues

Add the action to change the custom field

Let me know if you have any queries

Thanks,

Pramodh

[Paul Palasti]

Thank you so much Pramodh, tried and was successful.