Can I use 10 users Balsamiq license on a 25 users Confluence?

[Jacek Słomski]

I had Confluence Server and Balsamiq - both licenced for 10 users.

After upgrade Confluence to licence for 25 users, Blasamiq stopped working. Is it possible to use Balsamiq only for a few users (10 or less) on a Confluence  licence for 25 users?

[Jorden Van Bogaert · Accepted solution]

Hi @Jacek Słomski 

If you buy your licenses directly from Balsamiq, it does not need to match your user tier from Confluence. You'll have to create a group that represents the users that have a balsamiq license though.

EDIT: this is only applicable to server deployments of confluence or Jira. Cloud users will need to directly buy from the marketplace, which means it should match your user tier.

More information can be found here: https://balsamiq.com/support/sales/marketplace/#what-are-the-pros-and-cons-of-buying-from-balsamiq

Kind regards
Jorden

[Jacek Słomski]

'Unfortunately' I have bought licence from Marketplace. Like I understood in my case I have to buy the same Balsamiq licence level as a Confluence level.

[Jorden Van Bogaert]

If you are on server and therefor have the possibility to also use the licenses directly from Balsamiq, I'd suggest to contact their support and see if they can switch over your license.

However, if you are on cloud, then you'll have no other option than to buy via the marketplace and indeed match your Confluence user tier.

I'm not sure if Balsamiq can switch over your license, but I'd check with their support before buying the upgrade.

[Jacek Słomski]

@Jorden Van BogaertThank you for your help!

[Liz]

Hi @Jacek Słomski this is Liz over at Balsamiq. I hope you don't mind me chiming in. While we can't switch your license, we'd encourage you to request a refund from Atlassian first. After that, we'd be happy to help you purchase a license directly from us. Send us an email whenever you're ready: sales@balsamiq.com.