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Dataplane report - avg hours logged on tickets

Kristian Lind
Kristian Lind September 9, 2019

We have on-call rotation, 1 week. The person who is on call will have a main ticket for logging all hours spent on on-call issues. 

I would like to have a report that tells me the avg hours in the on-call tickets. 

I did try with a "Issues Work Log Table" report

2019-09-09_17-53-14.png

 

But the report does not show the correct data. 
2019-09-09_17-56-11.png

e.g. I am expecting to se the avg of 15 hours. 

There are 3 different tickets. I don' care about when they are created or closed. 

 

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