Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.
×Hi,
Gerrit was working fine with our JIRA in-prem installation of 6.4.5. We upgraded JIRA to 7.0 last weekend. After that, Gerrit throws following exception in the log file. Can you please help us resolve the issue.
2017-09-19 08:49:21,879 http-nio-8080-exec-7 ERROR JVanukuri 529x574009x2 6f3a63 10.13.165.26,10.34.216.95 /rest/greenhopper/1.0/xboard/issue/details.json [c.a.g.w.r.issue.thirdpartytabs.ThirdPartyTabModelFactory] Unable to load third party tab for com.meetme.plugins.jira.gerrit-plugin:gerrit-reviews-agile-panel
java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
at com.atlassian.jira.plugin.webfragment.contextproviders.AbstractJiraContextProvider.getContextMap(AbstractJiraContextProvider.java:23)
at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)
at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)
at com.atlassian.greenhopper.web.rapid.issue.thirdpartytabs.ThirdPartyTabModelFactory.buildThirdPartyTab(ThirdPartyTabModelFactory.java:84)
at com.atlassian.greenhopper.web.rapid.issue.thirdpartytabs.ThirdPartyTabModelFactory.buildThirdPartyTabs(ThirdPartyTabModelFactory.java:65)
at com.atlassian.greenhopper.web.rapid.issue.thirdpartytabs.ThirdPartyTabModelFactory.createModel(ThirdPartyTabModelFactory.java:52)
at com.atlassian.greenhopper.web.rapid.issue.IssueEntryFactory.buildViewEntry(IssueEntryFactory.java:409)
at com.atlassian.greenhopper.web.rapid.issue.IssueResource$1.call(IssueResource.java:136)
at com.atlassian.greenhopper.web.rapid.issue.IssueResource$1.call(IssueResource.java:106)
at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:114)
at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:94)
at com.atlassian.greenhopper.web.rapid.issue.IssueResource.getPageData(IssueResource.java:105)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
... 19 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
... 36 filtered
at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65)
... 19 filtered
at com.plugenta.jiraauditor.filter.RestEventsFilter.doFilter(RestEventsFilter.java:79)
... 48 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)
... 73 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Atlassian Government Cloud has achieved FedRAMP Authorization at the Moderate level! Join our webinar to learn how you can accelerate mission success and move work forward faster in cloud, all while ensuring your critical data is secure.
Register Now