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How to fast track a ticket based on multiple conditions using ScriptRunner postfunction?

Amy Nguyen November 21, 2018

I am trying to fast track a ticket based on 2 conditions. If "Condition A" AND "Condition B" are met, then transition the ticket to a certain status. 

Is this possible? I've been trying but no luck. 

 

Thanks!

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Carmen Creswell [Adaptavist]
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December 12, 2018

Hi Amy, 

I've just tested it on my instance to be sure and it work for me! Your format should look like this: 

Condition1 && Condition2

You'll replace the Condition1 and Condition2 with your specific conditions.

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